This Privacy Policy (“Policy”) explains how SongSocial (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you use our mobile application and register for SongSocial events.
1. Information We Collect and How We Use It
A. Mobile Application Data
- Direct Account Information: We collect your email address and password when you register directly to create an account, authenticate your login, and manage your profile.
- Third-Party Authentication Data: If you sign up using a third-party service (e.g., Google, Facebook), that service shares specific personal data with us—such as your name, email address, and unique profile identifier—to facilitate account creation and secure logins.
B. Event Registration Data
- Registration Credentials: We collect your full name and email address to manage ticket distribution, verify your identity, and send event updates.
- Payment Details: All financial transactions are handled securely by our third-party payment processor. We do not store or process full credit card numbers; we only store the card type and the last 4 digits for verification purposes.
2. Cookies and Tracking Technologies
- Mobile and Web Tracking: We utilize cookies, web beacons, and mobile device identifiers to track user sessions, keep you logged in, and analyze app performance.
- Management: You can manage cookies through your browser settings or restrict device identifiers in your mobile operating system settings; however, disabling these tools may limit app functionality.
3. Data Sharing and Third-Party Disclosure
- Service Providers: We share your information with trusted third-party service providers (such as hosting, authentication, and payment processors) strictly to perform operational functions on our behalf.
- Legal Requirements: We will disclose your personal data if required to do so by law, court order, subpoena, or in a good-faith belief that such action is necessary to comply with a legal obligation.
- No Commercial Selling: We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Data Retention and Security
- Retention Limits: We retain your personal data only as long as your account remains active or as necessary to fulfill event services and comply with statutory legal obligations.
- Security Measures: We implement industry-standard administrative and technical safeguards to protect your personal data against unauthorized access, alteration, or destruction.
5. Your Legal Rights
You have the right to access, review, correct, or permanently delete your personal information. To exercise any of these privacy rights, please submit a formal request to our data operations team at account@SongSocial.com.
6. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover we have inadvertently collected data from a child under 13, we will delete it immediately.
7. Changes to This Policy
We reserve the right to update this Policy at any time. We will notify you of any material changes by posting the new Policy within the mobile application and updating the “Effective Date” above.